Parcel pickup:
What are the options?

Choose from several delivery and pick-up options offered by Zásilkovna.

What are the parcel pickup options?

Home delivery

We will deliver the parcel directly to your address, either to your house or to work. We will inform you in advance about the delivery day and time.

Pick-up point delivery

You don't want to wait for a courier? Pick up your parcel at one of our thousands of pick-up points. Choose one that is nearby and drop by when you have time to pick up your parcel.

Z-BOX delivery

Z-BOX is a self-service pick-up point that is open 24 hours a day, 7 days a week. You can pick up your parcel here contactless, even in the middle of the night. You can open the Z-BOX using the Zásilkovna mobile app.

How does Zásilkovna works

01

When completing your order in the online shop cart, select Zásilkovna as the delivery method. If you prefer delivery to a pick-up point or Z-BOX, select one nearby from the list. For example, you can search using the postcode.

02

Once the online shop (sender) has handed over the goods to us for shipping, we will send you an email with the tracking number. You can then track your parcel's route online.

03

Once the parcel has been delivered to the chosen pick-up point or Z-BOX, we will send you a notification to the mobile app, e-mail or SMS with a password. Now you can pick up your parcel. If you choose delivery to an address, you will be contacted by our courier in advance.

Find the nearest
pick-up point

We have the widest network of pick-up points in the Czech Republic and Slovakia. In the Czech Republic, you can find our pick-up points in all municipalities with a population over 1000 inhabitants.

Pick-up points
9,630
Pick-up points in the Czech Republic
4,089
Z-BOXes in the Czech Republic
2,737
Pick-up points in Slovakia
1,632
Z-BOXes in Slovakia
2,964
Pick-up points in Hungary
1,136
Z-BOXes in Hungary

4 reasons to choose delivery via Zásilkovna

Fast and convenient pickup

There is no need to prove your identity or check your ID. At the pick-up point just share the password from the SMS or email you have received. That is all that is necessary.

Cash or card payment option

You can pay for your parcel in cash, or with payment card at the pick-up point, or in advance in our Zásilkovna mobile application.

Parcel storage extension

Don't know what to do first, and the time to pick up your parcel is running out? You can extend the storage period up to 21 days in our mobile application.

Check and return option

You can quickly check that the goods have arrived safely at the pick-up point and, if necessary, return the parcel immediately.

Fast and convenient pickup

There is no need to prove your identity or check your ID. At the pick-up point just share the password from the SMS or email you have received. That is all that is necessary.

Cash or card payment option

You can pay for your parcel in cash, or with payment card at the pick-up point, or in advance in our Zásilkovna mobile application.

Parcel storage extension

Don't know what to do first, and the time to pick up your parcel is running out? You can extend the storage period up to 21 days in our mobile application.

Check and return option

You can quickly check that the goods have arrived safely at the pick-up point and, if necessary, return the parcel immediately.

You can track your parcel online

Have we already collected the parcel from the online shop? When was it processed at the depot? Thanks to tracking, you always know where your parcel is. Follow its route!
You can track the movement of your parcel online

Q&A