Parcel Delivery:
What Are the Options?

Choose from several parcel delivery options available to you at Zásilkovna.

receiving

Home delivery
We will deliver the parcel directly to your address, either to your house or to work. We will inform you in advance about the day and time of delivery.
Pick-up point delivery
You don't want to wait for a courier? Pick up your parcel at one of our thousands of pick-up points. Choose one that is nearby and drop by when you have time to pick up your parcel.
Z-BOX delivery
The Z-BOX is a self-service pick-up point that is open 24 hours a day, 7 days a week. You can pick up your parcel here contactless, even in the middle of the night. You can open the Z-BOX using the Zásilkovna mobile app.

How does it work?

01

In the e-shop, when completing your order, select Zásilkovna as the delivery method. If you prefer delivery to a pick-up point, select one nearby in the list. For example, you can search for one using the postcode.

02

Once the e-shop (sender) has handed over the goods to us for shipping, we will send you an email with the tracking number. You can then track your parcel's route online.

03

Once the parcel has been delivered to your chosen pick-up point, we will send you an SMS and an email with a password. You can pick up your parcel at any time within 7 days. If you choose delivery to an address, you will be contacted by our courier in advance.

Find the Closest
Pick-up Point

We have the widest network of pick-up points in the Czech Republic and Slovakia. In the Czech Republic, you can find our pick-up points in all municipalities with a population over 1000 inhabitants.

Pick-up points
10,200 +
Pick-up points in the Czech Republic
3,700 +
Z-Boxes in the Czech Republic
3,000 +
Pick-up points in Slovakia
1,700 +
Z-Boxes in Slovakia
2,000 +
Pick-up points in Hungary
800 +
Z-Boxes in Hungary

Four Reasons to Choose Delivery via Zásilkovna

Fast and Convenient
There is no need to prove your identity or check your ID. Just share the password from the text message or email you have received at the pick-up point. That is all that is necessary.
Cash or by Payment Card
You can pay for your parcel in cash, without contact using a payment card or in advance in our mobile app Zásilkovna.
Extension of Parcel Deposit
You don't know what to do first, and the time to pick up your parcel is running out? Send us a reply SMS and we will extend the deadline to up to 21 days free of charge.
Check and Return
You can quickly check that the goods have arrived safely at the pick-up point and, if necessary, return the parcel immediately.
Fast and Convenient
There is no need to prove your identity or check your ID. Just share the password from the text message or email you have received at the pick-up point. That is all that is necessary.
Cash or by Payment Card
You can pay for your parcel in cash, without contact using a payment card or in advance in our mobile app Zásilkovna.
Extension of Parcel Deposit
You don't know what to do first, and the time to pick up your parcel is running out? Send us a reply SMS and we will extend the deadline to up to 21 days free of charge.
Check and Return
You can quickly check that the goods have arrived safely at the pick-up point and, if necessary, return the parcel immediately.

You Can Track Your Parcel Online

Have we already collected the parcel from the e-shop? When was it processed at the depot? Thanks to tracking, you always know where your parcel is. Follow its route!
tracking

Q&A