What is Zásilkovna?
Zásilkovna is a purely Czech logistics company founded in 2010 with the aim of facilitating the shipping of goods of e-shops to their customers. Fast and comfortable parcel pickup without lines is the credo of Zásilkovna. This is enabled by a dense network of pick-up points around Czech Republic and Europe. There are thousands in the Czech Republic, and every month, we open dozens more.
More than
49,000
satisfied clients
More than
10,588
Pick-up points in CZ
Delivery to
33
countries worldwide
How do we deliver your parcels?
Zásilkovna delivers goods from 49,000 e-shops to pick-up points or directly to specific addresses. Since 2019, the company offers parcel delivery among natural persons, which is carried out via mobile application through the service Between Us.
Packeta Group in numbers
2023
The Simona Kijonkova Foundation was launched
We launched the largest Z-BOX in Czechia with 12 columns
A record number of 817 000 parcels was shipped during one weekend (19 December 2022)
5 000 000 downloads of Zásilkovna mobile app
90 million transported parcels
In December 2022, we processed over 11 million parcels
Cooperation with 46 000 online shops
We expanded C2C shipping via Zásilkovna mobile app to Romania
3 000 000 parcels were delivered via our home delivery service—almost a million more than the year before
We launched a new pilot project of e-bike parcel delivery (for last mile)
2 200 employees
15 000+ pick up points in Europe, from which 9 000 in the Czech Republic
A total of 140 000 partner pick up points
6 200 Z-BOXes
380 PackMen
Our headquarters were moved to a new address (Ceskomoravska 2408/1a, Prague 9)
We won the Offices of the Year award in the Offices of the 21st Century category
Simona Kijonkova was rated TOP entrepreneur in the TOP women in CZ 2021 poll by a Czech newspaper
We won the Most Trustworthy Brand title in the Parcel delivery services category
We retained our gold medal in the Kristalova lupa poll in the Online trading category
We received the Czech Superbrands title for the 4th time
2022
The Simona Kijonkova Foundation was launched
We launched the largest Z-BOX in Czechia with 12 columns
A record number of 817 000 parcels was shipped during one weekend (19 December 2022)
5 000 000 downloads of Zásilkovna mobile app
90 million transported parcels
In December 2022, we processed over 11 million parcels
Cooperation with 46 000 online shops
We expanded C2C shipping via Zásilkovna mobile app to Romania
3 000 000 parcels were delivered via our home delivery service—almost a million more than the year before
We launched a new pilot project of e-bike parcel delivery (for last mile)
2 200 employees
15 000+ pick up points in Europe, from which 9 000 in the Czech Republic
A total of 140 000 partner pick up points
6 200 Z-BOXes
380 PackMen
Our headquarters were moved to a new address (Ceskomoravska 2408/1a, Prague 9)
We won the Offices of the Year award in the Offices of the 21st Century category
Simona Kijonkova was rated TOP entrepreneur in the TOP women in CZ 2021 poll by a Czech newspaper
We won the Most Trustworthy Brand title in the Parcel delivery services category
We retained our gold medal in the Kristalova lupa poll in the Online trading category
We received the Czech Superbrands title for the 4th time
2021
We launched our own home delivery service
Introduced PackMen, our parcel-sorting robots
725 000 shipped parcels in one weekend broke our existing record (13 December 2021)
2 000 000 downloads of Zásilkovna mobile app
73 200 000 transported parcels
32 000 partner online shops
We launched the 1st company pick-up point VIVO! Hostivař in Prague
Slovak Zásielkovňa was rebranded as Packeta Slovakia
19 depots in the Czech Republic and a total of 56 depots in Europe
2 023 employees
10 000 pick-up points in Europe, from which 4 176 in the Czech Republic
2 240 Z-BOXesCelebration of the millionth parcel picked up from a Z-BOX
190 PackMenWe started covering parcel delivery for Zalando, About You, MALL.cz and CZC
A new customer service center was opened in Zlín which strengthened our customer care
We launched ApplePay within Zásilkovna mobile app
We became a member of HYTEP, the Czech Hydrogen Technology Platform
We won the Kristalova Lupa award in the category of Online trading and received 2nd place in the E-commerce inspiration category for Zásilkovna Home
Simona Kijonkova won the PR Persona title in the competition Zlaty strednik
We took home the Czech Superbrands title for the 3rd time
2020
Expansion into the United Arab Emirates and the USA
92 000 partner pick-up points
A record of 506 000 parcels shipped in just one day (14 December 2020)
1 000 000 downloads of the Zásilkovna mobile app
We launched a network of self-service pick-up boxes Z-BOX
14 depots in the Czech Republic, a total of 27 depots in Europe
1 500 employees
The Zásilkovna mobile app won the award Zlatý středník
We bought the technological company Trayto
We won the award Crystal Magnifying Glass in the category online trading
We launched the marketing podcast Z-Talks
We launched the Facebook group Zásilkovna Advisory Center for partners from pick-up points and e-shops.
We launched the series Stories of Pick-up Points on YouTube
According to the survey carried out by the company Sodexo, we belong among the TOP 10 employees of the year.
2019
Turnover: 1,25 billion CZK
The value of shipped goods: 28,5 billion CZK
Shipped parcels: 19 000 000
Number of pick-up points: 4 000
We launched the service Between Us for sending parcels C2C in the Czech Republic and Slovakia
We launched the robotic pick-up point Z-BOT (the first company to do so in Central and Eastern Europe)
10 depots in the Czech Republic, a total of 17 depots in Europe
1 177 employees
A record of 379 000 parcels shipped all in one day (16 December 2019)
400 000 parcels sent via service Between Us.
We officially deliver to 31 countries of Europe including Russia, Ukraine and Switzerland.
We launched delivery to Russia
230% growth of the number of parcels shipped in the Czech Republic and abroad
Cooperation with 28 000 e-shops
We bought the service Zavezu.cz
The first year of the E-commerce ball organized by Zásilkovna
We won the award Crystal Magnifying Glass in the category of E-commerce Inspiration
Simona Kijonková won the award Fachman of the year which was awarded in the LOG-IN forum where the best innovations of the Czech logistics market are awarded
2018
Turnover: 790 million CZK
Value of shipped goods: 16,5 billion CZK
Shipped parcels: 11 000 000
Number of pick-up points: 2142
Establishment of the holding Packeta Group
600 employees
A record of 202 000 parcels shipped all in one day (17 December 2018)
We deliver to 12 countries in Europe
Cooperation with 20 000 e-shops
Expansion to Germany
2017
Expansion to Poland
Number of pick-up points: 1400
450 employees
We deliver to 9 countries in Europe
Cooperation with 18 000 e-shops
2016
Expansion to Romania
Number of pick-up points: 900
300 employees
We deliver to 8 countries in Europe
Cooperation with 11 000 e-shops
2015
Expansion to Hungary
Number of pick-up points: 500
We launched our own logistics
200 employees
We deliver to 7 countries in Europe
Cooperation with 8 000 e-shops
2014
Expansion to Slovakia
Number of pick-up points: 250
100 employees
A record of 10 000 parcels shipped all in one day
We deliver to 5 countries in Europe
Cooperation with 5 000 e-shops
2013
50 employees
Number of pick-up points: 100
Cooperation with 3 000 e-shops
We deliver to 4 countries in Europe
2012
25 employees
Number of pick-up points: 60
Cooperation with 1 000 e-shops
We deliver to 2 countries in Europe
2011
10 employees
Number of pick-up points: 25
Cooperation with 150 e-shops
We deliver to 2 countries in Europe
2010
The first pick-up point was opened in the Czech Republic and Slovakia
Foundation of the brand Zásilkovna
2010 in the Czech Republic
An award - winning platform. Loved by customers
Křišťálová lupa - Czech Internet Award 2019, 2020, 2021, 2022
Internet trading, E-commerce inspiration and Personality of the year
Czech Best Managed Companies, Deloitte 2020, 2021, 2022, 2023
The best managed companies in the Czech Republic
Superbrands 2020, 2021, 2022, 2023
Brands that have a great reputation
KPMG Customer Experience Excellence 2021, 2022, 2023
The best customer experience in the Czech Republic
1st place, Microsoft Awards 2022
Apps Modernization & DevOps Category
Czech Contact Center Award 2022
Leader and Contact Center Personality awards
Most trusted brand 2022, 2023
Package services category
Deloitte Technology Fast 50 CE 2020
Tech Leaders Category