What is Zásilkovna?

Zásilkovna is a purely Czech logistics company founded in 2010 with the aim of facilitating the shipping of goods of e-shops to their customers. Fast and comfortable parcel pickup without lines is the credo of Zásilkovna. This is enabled by a dense network of pick-up points around Czech Republic and Europe. There are thousands in the Czech Republic, and every month, we open dozens more.

More than

49,000

satisfied clients

More than

9,381

Pick-up points in CZ

Delivery to

33

countries worldwide

How do we deliver your parcels?

Zásilkovna delivers goods from 49,000 e-shops to pick-up points or directly to specific addresses. Since 2019, the company offers parcel delivery among natural persons, which is carried out via mobile application through the service Between Us.

Who we are
Startup Global Platform

We give direction in logistics

Besides brick-and-mortar branches, you can also pick up your parcel sent via Zásilkovna from our self-service pick-up boxes Z-BOX or the robotic pick-up point Z-BOT. New technologies are the synonym for Zásilkovna. This is also the reason why this brand determines trends in logistics and helps with the shift of e-commerce to a higher level in the Czech Republic.

You can find us under Packeta Group in Slovakia, Germany, Hungary, Poland, and Romania or in the United Arab Emirates. And further expansion is inevitable. Packeta's goal is to become a global digital logistics platform.

OUR AMBITIONS

"Can numbers be proof of passion? Yes, we believe so at Packeta. Thanks to our passion of providing the best services, we have grown into a reliable logistics partner with thousands of pick-up points all over Europe. We started as a modest but brave start-up and transformed into a technological innovator with the ambition of delivering parcels to the whole world.”

Simona Kijonková
Founder of Zásilkovna and CEO of Packeta Group

Packeta Group in numbers

140,939
Number of partner pick-up points
6,541
Number of Z-BOXes
49,000
E-shops
255 mil
The value of shipped goods EUR
106.1 mil
Shipped parcels

2022

The Simona Kijonkova Foundation was launched

We launched the largest Z-BOX in Czechia with 12 columns

A record number of 817 000 parcels was shipped during one weekend (19 December 2022)

5 000 000 downloads of Zásilkovna mobile app

  • 90 million transported parcels

  • In December 2022, we processed over 11 million parcels

  • Cooperation with 46 000 online shops

  • We expanded C2C shipping via Zásilkovna mobile app to Romania

  • 3 000 000 parcels were delivered via our home delivery service—almost a million more than the year before

  • We launched a new pilot project of e-bike parcel delivery (for last mile)

  • 2 200 employees

  • 15 000+ pick up points in Europe, from which 9 000 in the Czech Republic

  • A total of 140 000 partner pick up points

  • 6 200 Z-BOXes

  • 380 PackMen

  • Our headquarters were moved to a new address (Ceskomoravska 2408/1a, Prague 9)

  • We won the Offices of the Year award in the Offices of the 21st Century category

  • Simona Kijonkova was rated TOP entrepreneur in the TOP women in CZ 2021 poll by a Czech newspaper

  • We won the Most Trustworthy Brand title in the Parcel delivery services category

  • We retained our gold medal in the Kristalova lupa poll in the Online trading category

  • We received the Czech Superbrands title for the 4th time

2022

2021

We launched our own home delivery service

Introduced PackMen, our parcel-sorting robots

725 000 shipped parcels in one weekend broke our existing record (13 December 2021)

2 000 000 downloads of Zásilkovna mobile app

  • 73 200 000 transported parcels

  • 32 000 partner online shops

  • We launched the 1st company pick-up point VIVO! Hostivař in Prague

  • Slovak Zásielkovňa was rebranded as Packeta Slovakia

  • 19 depots in the Czech Republic and a total of 56 depots in Europe

  • 2 023 employees

  • 10 000 pick-up points in Europe, from which 4 176 in the Czech Republic

  • 2 240 Z-BOXesCelebration of the millionth parcel picked up from a Z-BOX

  • 190 PackMenWe started covering parcel delivery for Zalando, About You, MALL.cz and CZC

  • A new customer service center was opened in Zlín which strengthened our customer care

  • We launched ApplePay within Zásilkovna mobile app

  • We became a member of HYTEP, the Czech Hydrogen Technology Platform

  • We won the Kristalova Lupa award in the category of Online trading and received 2nd place in the E-commerce inspiration category for Zásilkovna Home

  • Simona Kijonkova won the PR Persona title in the competition Zlaty strednik

  • We took home the Czech Superbrands title for the 3rd time

2021

2020

Expansion into the United Arab Emirates and the USA

92 000 partner pick-up points

A record of 506 000 parcels shipped in just one day (14 December 2020)

1 000 000 downloads of the Zásilkovna mobile app

  • We launched a network of self-service pick-up boxes Z-BOX

  • 14 depots in the Czech Republic, a total of 27 depots in Europe

  • 1 500 employees

  • The Zásilkovna mobile app won the award Zlatý středník

  • We bought the technological company Trayto

  • We won the award Crystal Magnifying Glass in the category online trading

  • We launched the marketing podcast Z-Talks

  • We launched the Facebook group Zásilkovna Advisory Center for partners from pick-up points and e-shops.

  • We launched the series Stories of Pick-up Points on YouTube

  • According to the survey carried out by the company Sodexo, we belong among the TOP 10 employees of the year.

2020

2019

Turnover: 1,25 billion CZK

The value of shipped goods: 28,5 billion CZK

Shipped parcels: 19 000 000

Number of pick-up points: 4 000

  • We launched the service Between Us for sending parcels C2C in the Czech Republic and Slovakia

  • We launched the robotic pick-up point Z-BOT (the first company to do so in Central and Eastern Europe)

  • 10 depots in the Czech Republic, a total of 17 depots in Europe

  • 1 177 employees

  • A record of 379 000 parcels shipped all in one day (16 December 2019)

  • 400 000 parcels sent via service Between Us.

  • We officially deliver to 31 countries of Europe including Russia, Ukraine and Switzerland.

  • We launched delivery to Russia

  • 230% growth of the number of parcels shipped in the Czech Republic and abroad

  • Cooperation with 28 000 e-shops

  • We bought the service Zavezu.cz

  • The first year of the E-commerce ball organized by Zásilkovna

  • We won the award Crystal Magnifying Glass in the category of E-commerce Inspiration

  • Simona Kijonková won the award Fachman of the year which was awarded in the LOG-IN forum where the best innovations of the Czech logistics market are awarded

2019

2018

Turnover: 790 million CZK

Value of shipped goods: 16,5 billion CZK

Shipped parcels: 11 000 000

Number of pick-up points: 2142

  • Establishment of the holding Packeta Group

    600 employees

    A record of 202 000 parcels shipped all in one day (17 December 2018)

    We deliver to 12 countries in Europe

    Cooperation with 20 000 e-shops

    Expansion to Germany

2018

2017

Expansion to Poland

Number of pick-up points: 1400

  • 450 employees

    We deliver to 9 countries in Europe

    Cooperation with 18 000 e-shops

2017

2016

Expansion to Romania

Number of pick-up points: 900

  • 300 employees

    We deliver to 8 countries in Europe

    Cooperation with 11 000 e-shops

2016

2015

Expansion to Hungary

Number of pick-up points: 500

  • We launched our own logistics

    200 employees

    We deliver to 7 countries in Europe

    Cooperation with 8 000 e-shops

2015

2014

Expansion to Slovakia

Number of pick-up points: 250

  • 100 employees

    A record of 10 000 parcels shipped all in one day

    We deliver to 5 countries in Europe

    Cooperation with 5 000 e-shops

2014

2013

50 employees

Number of pick-up points: 100

  • Cooperation with 3 000 e-shops

    We deliver to 4 countries in Europe

2013

2012

25 employees

Number of pick-up points: 60

  • Cooperation with 1 000 e-shops

    We deliver to 2 countries in Europe

2012

2011

10 employees

Number of pick-up points: 25

  • Cooperation with 150 e-shops

  • We deliver to 2 countries in Europe

2011

2010

The first pick-up point was opened in the Czech Republic and Slovakia

2010
Package

Foundation of the brand Zásilkovna

2010 in the Czech Republic

Five start rating

An award - winning platform. Loved by customers

Křišťálová lupa - Czech Internet Award 2019, 2020, 2021, 2022

Internet trading, E-commerce inspiration and Personality of the year

Czech Best Managed Companies, Deloitte 2020, 2021, 2022, 2023

The best managed companies in the Czech Republic

Superbrands 2020, 2021, 2022, 2023

Brands that have a great reputation

KPMG Customer Experience Excellence 2021, 2022, 2023

The best customer experience in the Czech Republic

1st place, Microsoft Awards 2022

Apps Modernization & DevOps Category

Czech Contact Center Award 2022

Leader and Contact Center Personality awards

Most trusted brand 2022, 2023

Package services category

Deloitte Technology Fast 50 CE 2020

Tech Leaders Category

Křišťálová lupa - Czech Internet Award 2019, 2020, 2021, 2022

Internet trading, E-commerce inspiration and Personality of the year

Czech Best Managed Companies, Deloitte 2020, 2021, 2022, 2023

The best managed companies in the Czech Republic

Superbrands 2020, 2021, 2022, 2023

Brands that have a great reputation

KPMG Customer Experience Excellence 2021, 2022, 2023

The best customer experience in the Czech Republic

1st place, Microsoft Awards 2022

Apps Modernization & DevOps Category

Czech Contact Center Award 2022

Leader and Contact Center Personality awards

Most trusted brand 2022, 2023

Package services category

Deloitte Technology Fast 50 CE 2020

Tech Leaders Category