Complaints

Zásilkovna is the synonym for simplicity - and this also applies to parcel complaints. Simply fill out the complaint form. Before you get started, please read the information below - it will help with processing your claim faster.

Complaints can be filed in compliance with our General Terms and Conditions for the following reasons:

Suspected loss of parcel

Damage to the contents of the parcel during shipping, return or after delivery

Missing contents of the parcel after return or delivery

Exchange of parcel

Delay in delivery for more than 7 days for parcels delivered to the Czech Republic and more than 10 days for parcels delivered abroad (complaints can only be filed for parcels that have already been delivered)

Failure to transfer the cash on delivery amount after delivery

If you are dissatisfied for reasons other than those listed above (1-6), it is unlikely to be a complaint as stated above. Please forward your feedback via one of our contacts.

If you are experiencing one of the above situations, please select the group to which you belong before filing a complaint:

I am the sender of the shipment (e-shop) and I will submit my complaint through the Client sectionaint through the Client section.

I am a natural person, I have sent the shipment via mobile application.

I am a receiver of the shipment.

I am a seller on Aukro and I am claiming as a sender.