Where and for how much?
Belgium
Bulgaria
Czech Republic
Denmark
Estonia
Finland
France
Croatia
Ireland
Italy
Cyprus
Lithuania 
Latvia 
Luxembourg
Hungary
Germany
Netherlands
Poland
Portugal
Austria
Romania
Greece
Slovenia
Slovakia
Spain
Sweden
Liechtenstein
United Kingdom
Switzerland
Ukraine
United Arab Emirates
USA
Turkey
Customs Declarations
The customs procedure applies to parcels sent to the UK, Switzerland, Liechtenstein, the USA, Ukraine and the United Arab Emirates.
Do you want to send goods to end customers in any of the countries listed above with Zásilkovna? Then you will need the following:
Power of attorney for representation in customs proceedings
EORI number
Data for completing the customs declaration
EORI
EORI is an identification number used for communication with the customs administration. It is assigned once and usually copies the VAT number. If you plan to send goods outside the EU, you should have an EORI number assigned for an indefinite period.
How to receive an EORI?
You can apply for an EORI number at your nearest customs office by submitting a completed application form. This can be downloaded from the website of the Customs Administration of the Czech Republic. The service is free of charge.
What is the procedure?
Contact our customs department at customs@packeta.com.
Send us a power of attorney for indirect representation in customs proceedings and the assigned EORI number.
After checking the details, we will enable the submission of parcels outside the EU in the client interface.
And then there's nothing that can stop you from submitting your parcel!
Data for filling in the customs declaration
When submitting a parcel to a country outside the EU, you must first fill in
1. Method of Customs Clearance
Self-declaration (you have your own export document or EAD – Export Accompanying Document)
In case of this option, you need to fill in the MRN number related to the parcel and attach the EAD customs declaration and invoice as separate pdf files in the email you will send us.
Important: For parcels sent to Russia, the EAD must also be attached directly to the parcel.
Issuing a customs declaration via Zásilkovna
Don't have your own EAD? We will be happy to issue it for you. The fee for this service is CZK 100 for one EAD issued, including the first item of the customs declaration. If you have additional items, you will pay an extra CZK 25 for each of them. The issued document as well as the report on leaving the EU, which you can use for tax purposes, will be then uploaded into your client section for download.
Postal clearance (no EAD and no charges)
If you choose this customs clearance option, we do not provide you with any proof of exit from the EU.
The clearance options listed above are active depending on the carrier you choose and the services it provides. Exceptions apply to the following countries:
UK: we only use the postal solution. Therefore, we cannot issue or conclude an EAD.
Ukraine: the default setting is negotiated by the postal regime. If you wish to send parcels with your own EAD or with a customs document from Zásilkovna, please contact us at customs@packeta.com.
USA: Only a postal solution is possible, but with the option of providing an export receipt.
Russia: For parcels sent to Russia, the EAD must also be attached directly to the parcel.
2. Customs Code
The customs code is an 8-digit marking of traded goods or the so-called combined nomenclature based on the HS code and supplemented by a two-digit marking.
3. Name of Goods
The name of goods is a detailed description of the goods being sent, which includes the following information:
what type of goods
what are the goods used for
what material are they made of
The description is mandatory in English and optional in Czech. We then use Czech language in the customs declaration.
Example of description: Glass demijohn for wine with a volume of 2 l / Skleněný demižon na víno o objemu 2 l
Fuel surcharge
The fuel surcharge for road transport valid from December 22, 2025: 5 %.
The amount of the surcharge is determined according to the Diesel price development index at Czech gas stations published daily on the kurzy.cz website.
Diesel price in CZK/l | Delivery to PP Amount of fuel surcharge in % |
|---|---|
Up to 29,99 CZK/l | 3 % |
30,00 – 31,49 CZK/l | 4 % |
31,50 – 32,99 CZK/l | 5 % |
33,00 – 34,49 CZK/l | 6 % |
34,50 – 35,99 CZK/l | 7 % |
36,00 – 37,49 CZK/l | 8 % |
37,50 – 38,99 CZK/l | 9 % |
over 38,99 CZK/l | + 1% per every additional 1,50 CZK |
The fuel surcharge applies to parcels directed to Packeta & Zásilkovna company pick-up points.
In the case of the Zásilkovna Home Delivery, the fuel surcharge is already included in the price of the service.
The fuel surcharge is always calculated from the remuneration of shipping without VAT according to a valid Zásilkovna s.r.o. pricelist.
The fuel surcharge is determined each weekday according to the Diesel price development index at Czech gas stations (the fuel surcharge for each submitted parcel listed in the invoice will always correspond with the given market price).
That´s why you can see different amounts of the fuel surcharge in the invoice with each parcel.
The fuel surcharge for transportation is always listed in the invoice separately.
Recent changes in fuel surcharge prices
Date | Amount of fuel surcharge in % | Diesel price in CZK/l |
|---|---|---|
1. 9. 2023 | 9 % | 38,09 CZK/l |
18 . 9. 2023 | 10 % | 39,85 CZK/l |
13 . 11. 2023 | 9 % | 38,96 CZK/l |
4. 12. 2023 | 8 % | 37,45 CZK/l |
15. 2. 2024 | 9 % | 37,57 Kč/l |
10. 4. 2024 | 10 % | 39,04 Kč/l |
1. 5. 2024 | 9 % | 38,95 Kč/l |
21. 5. 2024 | 8 % | 37,43 Kč/l |
17. 6. 2024 | 7 % | 35,89 Kč/l |
19. 6. 2024 | 8 % | 36,06 Kč/l |
Effective from 1 February 2026, the method for determining the fuel surcharge percentage for a given month will change.
From this date, the fuel surcharge rate will be determined based on the average monthly diesel price, including duties and taxes (in EUR per 1,000 liters), as published in the Oil Bulletin by the European Commission for Energy and Transport for the EA-20 group of countries.
The determined fuel surcharge percentage will apply for the entire following calendar month.
The reason for the transition from a national to an international fuel index is the increasing share of international parcel shipments handled for our clients.
The fuel surcharge is always calculated from the transportation fee excluding VAT, in accordance with the valid price list of Zásilkovna s.r.o.
The fuel surcharge for transportation is always shown as a separate item on the invoice.
The specific fuel surcharge rate applicable for the following month will be published in the last calendar week.
When using third-party services (outside the Packeta network), the fuel surcharge is already included in the price.
Diesel price (EUR / 1,000 l) | Fuel surcharge rate (%) |
|---|---|
0 EUR - 640 EUR | 0,0 % |
640 EUR - 680 EUR | 0,5 % |
680 EUR - 720 EUR | 1,0 % |
720 EUR - 760 EUR | 1,5 % |
760 EUR - 800 EUR | 2,0 % |
800 EUR - 840 EUR | 2,5 % |
840 EUR - 880 EUR | 3,0 % |
880 EUR - 920 EUR | 3,5 % |
920 EUR - 960 EUR | 4,0 % |
960 EUR - 1 000 EUR | 4,5 % |
Toll Surcharge
Method of delivery | Pick-up point delivery Amount of toll surcharge |
|---|---|
Parcel up to 5 kg within the Czech Republic and abroad | 2,10 Kč |
Parcel up to 15 kg within the Czech Republic and abroad | 4,80 Kč |
For the Zásilkovna Home Delivery service, the toll surcharge is already included in the service price.
Effective from 1 February 2026, the method for determining the toll surcharge will change for parcels delivered to Packeta pick-up points (Z-POINT / Z-BOX) and to HU FoxPost Box lockers.
At the same time, a toll surcharge will be introduced for parcels delivered to an address via the Zásilkovna/Packeta carrier.
A surcharge of CZK 1.10 per each commenced kilogram of the transported parcel (excluding VAT) is charged for all parcels.
When using third-party services (outside the Packeta network), the toll surcharge is already included in the price.
Billing options
We offer two options of billing for our services and for sending cash on delivery amounts. You can set up these two options by logging into the client section.