Zásilkovna

Home Delivery

Zásilkovna Home Delivery is a service for delivering parcels to an address handled by our own transport capacities.

In the online cart, select the delivery option - Zásilkovna Home Delivery. Fill in the address to which the parcel should be delivered, and wait for the notification with delivery details: we will send you an SMS and an e-mail, or you can find the details in the Zásilkovna mobile app.

If the online shop does not offer home delivery with Zásilkovna, we recommend to choose delivery to the pick-up point and contact the online shop regarding adding a new delivery option.

If an online shop does not have a specific name for the service, we recommend you to contact its customer service line. If it offers delivery to pick-up points, the pick-up point widget with a map should open. If it offers delivery to an address, the pick-up point widget will not be displayed.

98 % of parcels are delivered to your address within the next day.

You will be notified about the delivery date via SMS and email. As soon as the courier has loaded your parcel, we will send you a notification with delivery information. We recommend you to download our mobile application which will notify you of every movement of the parcel. Once the courier is at the destination address, you will be contacted by phone.

The courier will call you before delivering the package to make sure he can meet you at the given address. If you are not at the address, your parcel can be taken over by an authorized person with a password verification. You can also agree with the courier on the parcel storage at a selected pick-up point nearby.

If you do not answer the call, the courier will store the parcel at the nearest pick-up point, where you can pickup your parcel afterwards.

Our aim is to make sure the customer will receive the parcel as soon as possible. Therefore, after an unsuccessful delivery attempt, we will store the parcel at the nearest pick-up point where the customer can pick it up on the same day. In case of two delivery attempts, the courier sould transport the parcel back to the depot after the first unsuccessful delivery and the next delivery attempt will take place on the second day, thus it leads to one day delay.

In our parcel tracking and also in the Zásilkovna mobile application.

In the detailed parcel tracking, the time of phone calls from our drivers and other details are also recorded.

When handing over the package, the driver will ask you to provide the password. Alternatively, you can prove yourself with an identity document. Details can be found on our Blog.

Need to change your delivery address? If the parcel has already been submitted, the address cannot be changed. If you are unable to receive the parcel, it will be automatically redirected to a retail store pick-up point. You can pick up the package there when it suits you.

We deliver parcelss exclusively on working days.