Documents for customers

Do you send parcels using the service Between Us via the application Zásilkovna? Here you can find practical information and the terms and conditions in pdf format for download.

A red folder with a white package icon, from which three documents are sticking out — one with a red landscape image, another with a video play icon, and the third with a red letter A

Terms and Conditions

Between Us - Terms and Conditions

valid from November 10, 2025 (sending shipments between consumers)

Between Us - Terms and Conditions

valid from July 7, 2025 (sending shipments between consumers)

Between Us - Terms and Conditions

valid from November 1, 2024 (sending shipments between consumers)

Out-of-court settlement of consumer disputes

Information on out-of-court settlement of consumer disputes

Terms of use Zásilkovna Application

Business conditions of use of the Zásilkovna Application with an update for the Between Us service

Privacy Policy

Privacy policy of Zásilkovna s.r.o.

Terms of Zásilkovna car delivery service

valid from July 1, 2023

Price Lists and Payments

Between Us - Price List valid from February 20, 2025

Valid price list for the Between Us service (sending shipments between consumers)

Credit card payment

Annex to the general conditions for payment by card with an update

Currency conversion

Annex to the business terms for currency conversion

Currency conversion

Annex to the business terms for currency conversion (valid from November 1, 2025)

Parcels

Ten safe shipments

Ten safe shipments

Accessibility

Accessibility Statement

pursuant to Section 14 of Act No. 424/2023 Coll., on accessibility requirements for certain products and services, as amended by later regulations (“Accessibility Act”)