Parcel returning can be so simple

A package is being scanned by a hand-held device over a counter with flowers in the background.

Reverse Logistics

Hassle-free returns for you and your customers

A simple solution for every online shop

Label-free returns

Customers only need a code. Eliminate one of the most common return barriers and reduce the workload for your customer support team.

The largest locker and drop-off network

Customers can return parcels at our drop-off points. In the Czech Republic and Slovakia, they can also use Z-BOXes.

Everything under control

In the Client Section, you have access to an overview of returns and their pairing with the original order number.

Delivery where it suits you

We can deliver returns directly to you via pickup service or to a pick-up point of your choice.

Label-free returns

Customers only need a code. Eliminate one of the most common return barriers and reduce the workload for your customer support team.

Where is it being returned from?

Three ways to handle returns

In the Czech Republic, Slovakia, Hungary, and Romania, you can choose from three return solutions. They simply place the parcel in a Z-BOX or bring it to a drop-off point.

1. API Integration

A fully automated process tailored to your needs. Generate a return code or label via API and send it to the customer. The customer then places the parcel in a Z-BOX or returns it at a drop-off point.

Works even for parcels that were not originally delivered via Packeta.

We’ll be happy to help you with the IT integration — contact us at integrations@packeta.com.

Open technical documentation

Laptop screen displaying API documentation, with a closer view highlighting PHP code for setting up packet attributes and handling errors.

2. Returns Portal

Activate the portal in just a few minutes via the Client Section — no IT integration required. At the moment, return shipping costs are covered by the e-shop, and the portal currently supports only parcels delivered via Packeta.

Customers can create a return online, then drop off the parcel at a Z-BOX or a drop-off point.

Laptop screen showing a parcel return service by Packeta with a parcel number input field and a "Verify parcel" button.

In the Client Section, you can set the return period, return address, and enable notifications.

The customer enters the original parcel number in the Returns Portal.

We verify that the correct shipment is being returned to the correct online shop.

We send the customer a drop-off code and a return label by email — they can choose whichever option suits them best.

We'll collect the parcel and deliver it to your returns address.

Activate in the Client Section Activation guide

3. Return Code

Generate a universal return code in the Client Section and send it to the customer. They then place the parcel in a Z-BOX or bring it to a drop-off point and provide the code to the staff.

Activate in the Client Section