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Returning Goods with Zásilkovna Is Easy

We have two simple return solutions for you. Zásilkovna is the synonym for simplicity - and that applies to returning goods from your customers too. Not a good fit? Don't like it? Then the customer simply packages the goods and takes them to the Zásilkovna submission point nearby.

Return Parcel

The first option for the customer to return goods to the e-shop is the so-called Return Parcel. How does it work?

01

The customer packages the returned goods appropriately and adds the return form provided by the e-shop to the parcel.

02

The customer takes the parcel to any submission point of Zásilkovna.

03

The customer shall inform the e-shop staff of the unique 8-digit return code (the so-called identifier)

04

The staff will generate a label based on the code and attach it to the parcel.

05

Our courier will pick up the parcel at the submission point and take it back to the e-shop.

Price list of Return Parcels

  • Belgium Belgium
  • Bulgaria Bulgaria
  • Czech Republic Czech Republic
  • Estonia Estonia
  • France France
  • Croatia Croatia
  • Italy Italy
  • Lithuania Lithuania
  • Latvia Latvia
  • Hungary Hungary
  • Germany Germany
  • Netherlands Netherlands
  • Poland Poland
  • Portugal Portugal
  • Austria Austria
  • Romania Romania
  • Greece Greece
  • Slovenia Slovenia
  • Slovakia Slovakia
  • Spain Spain

Return Parcel Czech Republic

Price
from CZK47

Delivery method

Submission at any submission point of Zásilkovna

  • The service is free of charge for the customer.

  • The customer receives a confirmation of parcel submission and a confirmation of receipt of the goods back by the e-shop.

  • You can adjust the service to suit your e-shop.

Complaints Assistant

The second option for the customer to return goods to the e-shop is through the so-called Complaints Assistant. How does it work?

01

The customer packages the returned goods appropriately and adds the return form provided by the e-shop to the parcel.

02

They attach a label to the parcel. Either you send it with the parcel or the customer prints it out and attaches it with transparent tape.

03

The customer takes the labelled parcel to any submission point of Zásilkovna.

04

The staff scans the label and inserts the parcel into the system.

05

Our courier will pick up the parcel at the submission point and return it to the e-shop.

Tip: Have you handed over the label to the customer electronically and they are not able to print it out? The customer can inform the staff at the branch of the tracking number on the label and the staff will print out the label.

  • Belgium Belgium
  • Bulgaria Bulgaria
  • Czech Republic Czech Republic
  • Estonia Estonia
  • France France
  • Croatia Croatia
  • Italy Italy
  • Lithuania Lithuania
  • Latvia Latvia
  • Hungary Hungary
  • Germany Germany
  • Netherlands Netherlands
  • Poland Poland
  • Portugal Portugal
  • Austria Austria
  • Romania Romania
  • Greece Greece
  • Slovenia Slovenia
  • Slovakia Slovakia
  • Spain Spain

Return Parcel Czech Republic

Price
from CZK47

Delivery method

Submission at any submission point of Zásilkovna

  • The service is free for the customer.

  • The customer receives a confirmation of the parcel submission and a confirmation of receipt of the goods back by the e-shop.

  • You can adjust the service to suit your e-shop

    The Systems of Sending Labels
    With Barcodes to the Customer:

Do You Need Help?

If you have any questions or uncertainties about the Return Parcel or Complaints Assistant services, please contact your sales representative or contact the sales department by email.

Sales Department

Reverse Logistics of Parcels

Phone number

+420 216 216 516

E-mail

obchod@zasilkovna.cz