Returning Goods with Zásilkovna Is Easy

We have two simple return solutions for you. Zásilkovna is the synonym for simplicity - and that applies to returning goods from your customers too. Not a good fit? Don't like it? Then the customer simply packages the goods and takes them to the Zásilkovna submission point nearby.

Return Parcel

The first option for the customer to return goods to the e-shop is the so-called Return Parcel. How does it work?

The customer packages the returned goods appropriately and adds the return form provided by the e-shop to the parcel.

The customer takes the parcel to any submission point of Zásilkovna.

The customer shall inform the e-shop staff of the unique 8-digit return code (the so-called identifier)

The staff will generate a label based on the code and attach it to the parcel.

Our courier will pick up the parcel at the submission point and take it back to the e-shop.

Price list of Return Parcels

Belgium
Bulgaria
Czech Republic
Estonia
France
Croatia
Italy
Lithuania
Latvia
Hungary
Germany
Netherlands
Poland
Portugal
Austria
Romania
Greece
Slovenia
Slovakia
Spain

Return Parcel Czech Republic

Price

from CZK47

Submission at any submission point of Zásilkovna

The service is free of charge for the customer.
The customer receives a confirmation of parcel submission and a confirmation of receipt of the goods back by the e-shop.
You can adjust the service to suit your e-shop.

Complaints Assistant

The second option for the customer to return goods to the e-shop is through the so-called Complaints Assistant. How does it work?

The customer packages the returned goods appropriately and adds the return form provided by the e-shop to the parcel.

They attach a label to the parcel. Either you send it with the parcel or the customer prints it out and attaches it with transparent tape.

The customer takes the labelled parcel to any submission point of Zásilkovna.

The staff scans the label and inserts the parcel into the system.

Our courier will pick up the parcel at the submission point and return it to the e-shop.

Tip: Have you handed over the label to the customer electronically and they are not able to print it out? The customer can inform the staff at the branch of the tracking number on the label and the staff will print out the label.

Belgium
Bulgaria
Czech Republic
Estonia
France
Croatia
Italy
Lithuania
Latvia
Hungary
Germany
Netherlands
Poland
Portugal
Austria
Romania
Greece
Slovenia
Slovakia
Spain

Return Parcel Czech Republic

Price

from CZK47

Submission at any submission point of Zásilkovna

The service is free for the customer.
The customer receives a confirmation of the parcel submission and a confirmation of receipt of the goods back by the e-shop.
You can adjust the service to suit your e-shop

The Systems of Sending Labels

With Barcodes to the Customer:

Has your customer contacted you in order to return an item? Enter the item manually into our system and select the "Automatically send the customer a label to the email address provided". The customer will immediately receive an email with a label, which he/she will print out and attach to the parcel.

We will assign you a special URL where the customer who wants to file a complaint for the goods will enter the tracking number of the parcel he/she wants to return. The system will then generate a label with a barcode for the customer. The customer then prints it out and attaches it to the parcel.

Note: It is up to you how you pass on the URL to the customer. You can attach it directly to the order confirmation or invoice.

With this system, a label with a barcode will be generated automatically for every parcel you send. You can then add the labels together with the complaint information directly to the order confirmation or invoice - either electronically (e.g. in a pdf) or physically (e.g. directly on the adhesive sheet).
Note: This system is based on a program API connection and requires closer cooperation with your IT.

Do You Need Help?

If you have any questions or uncertainties about the Return Parcel or Complaints Assistant services, please contact your sales representative or contact the sales department by email.

Sales Department

Reverse Logistics of Parcels

+420 216 216 516

obchod@zasilkovna.cz

Returning Goods with Zásilkovna Is Easy

Return Parcel

Price list of Return Parcels

Return Parcel Czech Republic

Complaints Assistant

Return Parcel Czech Republic

The Systems of Sending Labels With Barcodes to the Customer:

Reverse Logistics of Parcels

The Systems of Sending Labels

With Barcodes to the Customer: