Recently, we have been experiencing frequent attacks by fraudsters who abuse our company's name. Find out what to look out for on our page.

Documents
for partners

We have prepared all the documents you could possibly need in one place. It doesn’t matter if you are our pick-up point partner or from an e-shop.

Document for partners

Terms and Conditions

General Terms and Conditions

Updated general terms and conditions valid from 1 April 2022

General Terms and Conditions (NEW)

Updated general terms and conditions valid from 1 October 2022

Out-of-court settlement of consumer disputes

Information on out-of-court settlement of consumer disputes

Privacy Policy

Privacy policy of Zásilkovna s.r.o

Price Lists and Payments

Price List

Full price list with updated range of services

Price List (NEW)

Full price list with updated range of services effective from November 1, 2022

Price List

changes effective from November 1

Currency conversion

Annex to the General Terms and Conditions for Currency Conversion

Credit Card Payment

Annex to the General conditions for payment by card with an update for the Between Us service

Contract on personal data processing

Annex to the General Terms and Conditions; regarding the processing of personal data

Parcels

Ten safe shipments

Ten safe shipments

Rules for Marking Parcels

Annex to the General Conditions for Labeling Parcels

Direct label printing

Direct label printing on an external carrier