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Return parcel

A parcel that the end customer sends back to the online shop.

The online shop can choose between two ways to connect to the returns logistics service. The first option is the Zásilkovna Returns Portal, which can be easily activated in our Client Section without any IT integration. The second option is integration via the Packeta API.

You can find all the details about returns logistics on the Returns Logistics page.

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Write to us via
contact form

For the fastest processing of your request!

Send or receive a parcel, report an error, complaint or ask something?

Call
+420 216 216 516

Working hours of the line: Mon-Fri 8:00-18:00

But you can call 24/7. Outside of working hours, our metal colleague ZET will talk to you and help you with 90% of all requests. And thanks to AI, it can do more and more!

Write to us via
contact form

For the fastest processing of your request!

Send or receive a parcel, report an error, complaint or ask something?

Call
+420 216 216 516

Working hours of the line: Mon-Fri 8:00-18:00

But you can call 24/7. Outside of working hours, our metal colleague ZET will talk to you and help you with 90% of all requests. And thanks to AI, it can do more and more!