The abbreviation B2C comes from English and stands for Business to Customer. It is a business relationship between a seller, or company, and the end customer. The term B2C belongs to the field of Internet business or e-commerce. At Zásilkovna, we use the term B2C to refer to activities aimed at end customers (without an ID number), e.g. we provide them with the service Mezi námi - the possibility of sending a shipment via the mobile application Zásilkovna.