Complaint
A complaint (or claim) is an allegation of a defect or deficiency in the delivered services or goods—an officially filed notice that the services or products were defective. The complaint method, its justification, and other matters are addressed by legal regulations or the contract. Complaints are resolved, for example, by repairing or replacing the goods with ones without defects, withdrawing from the contract, or providing a discount. At Zásilkovna, the complaint process begins by filling out the complaint form on our website.
Didn't find the answer to your question?
Write to us via
contact form
Send or receive a shipment, report an error, make a complaint or ask a question?
Use our contact form for the fastest processing of your request.
Ask our
chatbot
Just click on the red bubble icon on the bottom right.
It's fast, convenient and you'll have your answer in no time.