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Claims assistant

Claims assistant is a service of the Zásilkovna company that enables an easy return of goods to online shops. Reverse logistics is solved with the help of a label, which the e-shop delivers to the end customer together with the goods, or allows him to download it (e.g. from an e-mail). The customer then sticks the given label onto the returned parcel and drops the parcel off free of charge at any Packeta pick-up point. Details can be found at zasilkovna.cz/en/reverse-logistics.

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