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Alzabox
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Reverse logistics
Frequently Asked Questions and Answers
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Register a pick-up point
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About Zasilkovna
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For Download
Contacts
Contact us
Phone
+420 216 216 516
E-mail
info@zasilkovna.cz
Opening hours:
Mon – Fri: 08:00 – 18:00
Pick-up and submission points
en
cs
Parcels
Sending
Receiving
Pick-up and submission points
Track your parcel
Z-BOX
Zasilkovna home
Alzabox
Information
FAQ
Documents for download
Mobile applications
For e-shops
How it works
Price lists and surcharges
Where do we deliver to
Contacts
How to start
Reverse logistics
Frequently Asked Questions and Answers
Documents for download
Registering a new e-shop
Login for e-shops
For pick-up points
Became a pick-up point
Register a pick-up point
Login for pick-up points
About Zasilkovna
About us
Careers
We help
Contacts
For media
For Download
Contacts
Contact us
Phone
+420 216 216 516
E-mail
info@zasilkovna.cz
Opening hours:
Mon – Fri: 08:00 – 18:00
Frequently Asked
Questions
An overview of the most frequently asked questions and answers in one place.
Send
How big can the parcels be in order to send them via #BetweenUs?
Can I send letters via #BetweenUs?
What happens if I don't meet the weight or size limit?
What can I send via #BetweenUs?
What can I not send through #BetweenUs?
Can a parcel have black packaging?
How long will it take for the parcel to reach the recipient?
Can I send parcels abroad via #BetweenUs?
How do I find the submission point?
Will I get a confirmation that the parcel has been delivered?
The parcel has been paid for, but I changed my mind about sending it. What do I do now?
Is the age of 18 a requirement for using the #BetweenUs service?
Why can't the staff at the submission point enter the parcels into the system instead of me?
What is the price for delivery using the service #BetweenUs?
How much does cash on delivery cost and how do I pay for it?
How much does parcel insurance cost?
Are there any hidden charges?
Will I get a confirmation of payment?
Delivery
What is the parcel delivery time?
Is it possible to track the parcel?
Can I extend the storage time of my parcel?
How is the customer informed about the parcel status?
How do I know if a parcel has been delivered?
How do I pay for the parcel?
Mobile Application
What do I need in order to send via #BetweenUs using my mobile?
Where can I download the mobile app?
Does the recipient of the s parcel also need to have the app installed?
Why do I need to provide my email and phone number when I register in the app?
Does the app also work offline?
What if I don't want to pay by card through the app?
Is my data secure when I pay by card?
Z-BOX
How does parcel pick-up go from Z-BOX?
How much time do I have to pick-up parcel from Z-BOX?
What the maximum size of the shipment will fit in the Z-BOX?
Is it possible to track a parcel? Do I know the exact delivery time?
Is storage in the Z-BOX safe?
Complaints
What can be the subject of a #BetweenUs service complaint?
The recipient did not receive the parcel sent via #BetweenUs. What should I do?
My parcel has arrived destroyed or damaged. What should I do?
Why can't I file a complaint directly at the submission point?
The parcel is visibly damaged. Do I have to accept such a parcel?
In what cases can a complaint not be accepted?
How to correctly package the parcel so that it arrives safely and a complaint is not necessary?
Who can make a claim, the recipient or the sender?
What is the time limit for processing a complaint?
What is the complaint procedure?
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